Order Status

Order Tracking

To track your order, enter your Order ID in the box below together with the Billing Email and press "Track". This was given to you on your receipt and in the confirmation email.

What does my status mean?


Pending.Payment Order is currently pending payment. If CoinPayments.net payment method is used, please allow for full digital currency confirmation from the network.
On Hold Order is currently on hold. If you used Bank Transfer option, send us a copy of the payment receipt to us at [email protected]. If you used PayPal option, it is due to payment not yet cleared by PayPal, do allow 1-4 days for Paypal to release funds. For anything else, contact us at [email protected].
Processing Payment has been received and order is currently in the queue. If you wish to cancel the order and obtain a full refund to your account, email directly at [email protected].
Awaiting.Approval Order is currently awaiting admin approval before starting. This will take up to 24 hours.
Beginning.Injection Injection of service(s) is currently in the queue and cannot be canceled. Please allow up to 24 hours to see results.
Accepting.Uploads Auto service has been activated and all future uploads will now receive purchased services. If other types of one-off services are added to the same order, this means Beginning Injection for those services.
Stopped.(Error) Injection of service(s) has failed. Admin will look into it soon. Do expect an email or shoot an email directly to [email protected].
Completed Order has been completed.
Refunded Order has been successfully refunded.
Canceled Order has been canceled.